FAQs
     
 

The Alphonso variety of mangoes grown across Ratnagiri district in Maharastra, India is called locally as Hafoos. No, it is not a made up word, but the actual colloquial name with which people across the Kokan coast fondly call the Alphonso

 
     
     
 

All four names are what we at Hafoos.com classify our product categories. Every fruit bearing Hafoos tree has the capacity to have all four categories on the same tree. Differentiated based only on their sizes, these categories are named as Pasand, Saras, Sona and Ek Number.

The entry level Hafoos category, which is the one of the two most commonly sold categories of Hafoos ranges from 175 - 200 gms and is everyone's favorite product season after season. As it is most affordable, it is the most commonly sought after size and that is why we call is "Pasand". Simply translated it means "Favorite" or "Choice" as reflected by the speed with which large quantities of this category fly off the shelf.

The next category also happens to be amongst the top sellers as far as Hafoos mangoes are concerned. At 201-225 gms, Saras is a notch up from Pasand and fetches better prices for farmers and fewer bargains for customers as it is slightly more fuller and usually kept on prime displays by vendors. Simply translated "Saras" means "Better" and arguably this is the better deal as you get more mango for your money.

Next in line is the higher ranking category of "Sona". While Pasand and Saras make nearly 75% of any Hafoos trees crops, a substantial number also end up growing to weights within the range of 226 - 275 gms. The most pleasing of sizes, this category has more flesh to bone ratio as compared to the other two categories. It often grows alone on one fork of a branch, ensuring it gets all the nutrients it needs from the tree and grows into a truly golden fruit, and thus the name "Sona" which means "Gold". It is usually considered as a couple's treat as it normally is sufficient for 2 mango-loving adults.

Last but by no means the least, is "Ek Number". The top most categories in terms of weight and overall size, is "Ek Number". Simply translated as "Number One" or "Numero Uno", this category is easily 276 gms and above. However it is a rare category and tends to be less than 2-3 % of any organic farm or tree. With saffron gold girth that is a rare sight, this mango is can become a family desert all by itself.

 
     
     
 

Imagine you are buying your favourite Hafoos mangoes from your corner-store. It takes 8-9 pairs of hands for the mango to get from the farmer to you. Now imagine a window right at home which opens into a mango farm. You pick the mangoes directly or get the farmer to pluck them for you. This is nearly what happens on Hafoos.com.

Before we receive your order, we have a general understanding of how many mangoes are to be plucked in the next 24-48 hours by the organic farmers we have tied up with. As soon as your order hits our system, we inform the farmers in our network of the required quantity and category. Those with necessary quantity available register their interest to fulfill the order and accordingly on first-come-first-serve basis, farmers are able to meet the recursion that has been raised.

These farmers then put the mangoes through rigorous cleaning and quality control measures which basically prepare the mangoes for packing. Once packed, our courier partners pick these mangoes straight from our farms and bring them to your doorstep, eliminating every other middle man so that you get fresh quality products on time and the farmer makes a fair earning for his labour.

 
     
     
 

Unfortunately no. Once you have placed an order, as you can read in our 'returns and cancellations' policy as well, it cannot be cancelled. Farmers choose to put aside certain quantities of their mangoes just so that they can meet your demand and fruits once plucked cannot be plugged back into the trees and in order to safeguard the farmers, we do not entertain any order cancellations.

 
     
     
 

Adopt-a-tree is our way of undertaking corporate social responsibility (CSR) in a creative way. You get the opportunity to rescue a tree that was earlier being subjected to inorganic farming practices or helping a tree that is already being farmed in an organic manner. Once you make your commitment, the farmer in charge of the tree is bound by you contractually to organically farm the tree while you bear the expenses for this cumbersome process.

What you get in return is the opportunity to conduct some CSR activity which helps contribute towards restoring organic farming in India as well as helps farmers gather the courage to return to organic farming instead of abandoning their farms or leasing them to traders who conduct inorganic farming in them. On top of this, you also get a committed quantity of mangoes from the same tree or from the same farmer.

 
     
     
 

You are welcome to adopt-a-tree during a mango season, however it can also be done outside this period. As Hafoos farming is a nearly 9-10 month process which yields fruits in a short period of 2-3 months. Even if the season is over, you can very well adopt-a-tree and enjoy the benefits of its fruits in the coming season. As the farm and its plants are immovable assets, you can also visit these sites over the period you have adopted these trees and can also claim all carbon credits that can be calculated and generated from your adoption or adoptions.

 
     
     
 

The tape on the box is its quality assurance seal. If it is slit or cut, you need to check if the two inner seals are also slit open. This is indicative of foul play during the shipment process and the courier company is held responsible for the same. You can choose to decline the shipment provided there is picture evidence that you have captured with the courier attendant holding the box that was allegedly slit open.